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Returns Policy

General Terms

Exercising your right to change your mind (Consumer Contracts Regulations 2013). Please contact us if you would like to return your item(s).

Item(s) must be returned to us “unused” in their original, unopened condition and packaging within 14 days and we will issue a refund on receipt or exchange the item if preferred.

Once we have received the returned goods, it will take 3-5 business days to process the refund.

The cost of returning the item to us is your responsibility. The items are your responsibility until they are received by us. For your own protection, we recommend that you send the parcel using a delivery service that insures you of the value of the goods and proof of delivery.

If you deem your product to be faulty on arrival, or becomes faulty within 28 days, you must return the item to our address below. Once the faulty product is received, we will test the item and confirm if it conforms to our lab testing. We strongly recommend sending your faulty item by Tracked Delivery since if the item is lost in transit, we will not be able to send a replacement. If the item is faulty, we will refund the delivery costs. If the item is working, the customer will be liable for the return postage fees.

Replacement products will only be shipped to the original address. We cannot ship your replacement item to a new address. 

 

Refund and Replacement Limitations

The following circumstances will void the guarantee;

  1. Guarantee period is expired
  2. Damage caused by misuse or excessive force
  3. Damage caused by unauthorised disassembly or modification
  4. Damage caused by unforeseen circumstances or accident

If you have any queries regarding returns please contact us via email at hello@fitimins.com stating the nature of your query and we will work quickly to rectify any issues. Alternatively, you can call us on

0161 6609952.

Return Address

Fitimins
25 Dolphin St,
Ardwick,
Manchester
M12 6BG